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Updated: Aug 28, 2026
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Salesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Field Service Consultant |
| Exam Number: | FS-CON-101 |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant |
| Available Languages: | English, Japanese, French, German, Spanish, Portuguese (Brazil) |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | Not publicly disclosed (scaled scoring system used by Salesforce) |
| Certificate Validity Period: | Maintained via Salesforce release maintenance exams (no fixed expiration) |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 200 (retake: USD 100) |
| Recommended Training: | Service Cloud and Field Service Training Modules Salesforce Field Service Trailhead Learning Paths |
| Exam Registration: | Salesforce Certification Registration (Webassessor) Official Salesforce Credential Page |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online proctored or onsite testing via Kryterion Webassessor |
| Pre Condition: | No mandatory prerequisites; recommended knowledge of Salesforce Service Cloud and basic Salesforce Administration. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/fieldserviceconsultant |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Scheduling and Dispatch | - Scheduling optimization
|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Configuration and Implementation | - Field Service setup and configuration
|
| Work Order Management | - Work order creation and lifecycle
|
| Field Service Fundamentals | - Field service business processes and use cases
|
| Reporting and Optimization | - Analytics and performance tracking
|
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
A) Capacity-based scheduling is supportedfor Service Crews.
B) The Preferred Resource service objective is ignored for active Crew Members.
C) A service resource can only be 2 member of 2 single Crew
D) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
2. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
A) Each Asset will have a Service Appointment that will represent the work needed for each machine.
B) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
D) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
3. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?
A) Work Orders to Products
B) Products to Accounts
C) Work Orders to Assets
D) Assets to Products
4. Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
A) Remove the Match Territory Work Rule.
B) Select Working Location Enable Primary on theWorking Territories Work Rule:
C) Deselect Working Location Enable Primary on the Working Territories Work Rule.
D) Include the Mateh Territory Work Rule.
5. Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers
A) Appointments on the first Tuesday of the month
B) Quarterly sales visits to a customer
C) Site inspections during the first week of the "year
D) Weekly recurring appointments at 8:00 AM
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B,D | Question # 5 Answer: A,D |
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