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Updated: Sep 14, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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SAP C_BOSUP_90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Exam Format: | Multiple Choice |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Business Intelligence Platform |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Passing Score: | 60% |
| Real Exam Qty: | 80 |
| Sample Questions: | SAP C_BOSUP_90 Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center delivery |
| Pre Condition: | Recommended basic knowledge of SAP BusinessObjects BI platform and system administration concepts. |
SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
| User and Security Management | - Authentication and authorization concepts
|
| SAP BusinessObjects Architecture and Components | - System architecture overview
|
| Troubleshooting and Incident Resolution | - Common system and user issues
|
| System Monitoring and Maintenance | - Performance and availability monitoring
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What is recommended communication behavior if a message has a long life cycle?
- A. I am the only person with this skill so it cannot be escalated.
- B. Sorry for the time taken but I was working on a more important customer's issue.
- C. I am going to be on holiday for two weeks please wait until I get back.
- D. I need to work with my manager to get a plan around how to get a solution.
Correct Answer: D 🗳️
Where is collected data processed to generate a report when using SAP EarlyWatch Alert?
- A. In SAP Support office by support consultants
- B. In the Data Collectors on satellite systems
- C. In the SAP Service Marketplace
- D. In SAP Solution Manager
Correct Answer: D 🗳️
As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?
- A. Customers need to install SAP Solution Manager and the partner needs to connect to it.
- B. Customers require their own installation of SAP Solution Manager.
- C. Customers and partner need to have SAP Solution Manager clustered.
- D. Customers do not require their own SAP Solution Manager installation.
Correct Answer: D 🗳️
In the Service Desk, how can you search for SAP Notes?
- A. Via transaction SAP_NOTE
- B. Via transaction SNOTE_SEARCH
- C. Via transaction SNOTE
- D. Via the Tab SAP Notes in the message
Correct Answer: D 🗳️
An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?
- A. A note needs to be created based on the result of the investigation.
- B. Trace files require further analysis.
- C. The message requires further qualification.
- D. A fix is required.
Correct Answer: C 🗳️
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