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Updated: Aug 29, 2025
No. of Questions: 370 Questions & Answers with Testing Engine
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Peoplecert ITIL V3 Foundation Sample Questions:
1. Which process is responsible for sourcing and delivering components of requested standard services?
A) Service Desk
B) Request Fulfillment
C) Service Portfolio Management
D) IT Finance
2. Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?
A) The Service Desk Manager
B) The Service Manager
C) The Request Fulfillment Process Manager
D) The Request Fulfillment Process Owner
3. Which of the following is the BEST definition of an event?
A) The unknown cause of one or more incidents that have an impact on an IT service
B) Any detectable or discernible occurrence that has significance for the management of the IT infrastructure
C) Reducing or eliminating the cause of an incident or problem
D) An unplanned interruption to an IT service or a reduction in the quality of an IT service
4. Which of the following should NOT be a concern of Risk Management?
A) To ensure that the organization assets, such as information, facilities and building are protected from threats, damage or loss
B) To ensure that the organization can continue to operate in the event of a major disruption or disaster
C) To ensure only the change requests with mitigated risks are approved for implementation
D) To ensure that the workplace is a safe environment for its employees and customers
5. Which of the following would a major problem review examine?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
What could be done better in the future
A) All of the above
B) 1 only
C) 2 and 3 only
D) 1, 2 and 4 only
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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