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Updated: Aug 20, 2026
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Salesforce ADX261 Exam Syllabus Topics:
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Reference: https://trailhead.salesforce.com/en/academy/classes/adx261-administer-and-maintain-service-cloud
Salesforce ADX261 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Administer and Maintain Service Cloud |
| Exam Number: | ADX261 |
| Available Languages: | English, Japanese |
| Exam Format: | Multiple-choice, Multiple-select |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60-65 |
| Exam Price: | USD 200 |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant |
| Certificate Validity Period: | 2 years |
| Passing Score: | 65% |
| Recommended Training: | Prepare for Your Service Cloud Administrator Credential Administer and Maintain Service Cloud (ADX261) Course |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce ADX261 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator; hands-on experience with Service Cloud |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/adx261 |
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