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IBM A2010-591 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 |
| Exam Number: | 000-591 |
| Available Languages: | English |
| Sample Questions: | IBM A2010-591 Sample Questions |
IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Implementation and Administration | - Monitoring and operational management - Configuration and deployment fundamentals |
| Process Automation Solutions | - Tivoli automation architecture overview - Automation workflows and orchestration concepts |
| Tivoli Service Delivery Concepts | - IT Service Management (ITSM) principles - Service lifecycle and service delivery processes |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. How can workflow-driven change processes reduce costs?
A) Because the same custom workflow-driven change processes can be reused by multiple customers.
B) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
C) By interfacing with multiple technology APIs to implement unattended changes.
D) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
2. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?
A) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
B) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
C) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
D) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
3. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?
A) Modify the profile information access which the problem manager can change on their own
B) Use the Security module in IBM SmartCloud Control Desk
C) Use the Problem Management module in the IBM SmartCloud Control Desk
D) Alter the security properties in the LDAP system using an LDIF update
4. Which process tool can be used to align ITIL processes with Tivoli products?
A) IBM Tivoli Unified Process
B) IBM Tivoli Educator Process
C) IBM Rational Unified Process
D) IBM Process Alignment Product
5. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?
A) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
B) If using MS SQL, only one language support can be installed -- either English or non-English.
C) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
D) There are no special limitations. All required language supports can be installed using the product installation media.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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