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Avaya 74950X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Oceana® Solution Integration Exam |
| Exam Number: | 74950X |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-based Questions |
| Certificate Validity Period: | 2 Years |
| Related Certifications: | ACIS – 7495 Avaya Oceana® Solution Implement |
| Exam Duration: | 90 minutes |
| Sample Questions: | Avaya 74950X Sample Questions |
| Exam Way: | Pearson VUE authorized testing center or online proctored delivery (where available). |
| Pre Condition: | Recommended completion of Avaya Breeze® Implementation and Support training and Avaya Control Manager training. Practical experience with Avaya Oceana deployment is strongly recommended. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/_assets/news/Updated_Avaya_Oceana%28R%29_Solution_Certifications_ACIS-7495%26ACSS-7497.pdf |
Avaya 74950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Workspaces and Agent Experience | - Context management - Interaction routing and handling - Agent Workspaces configuration - Supervisor features |
| Topic 2: Troubleshooting and Best Practices | - Log analysis - Channel troubleshooting - Integration issue diagnosis - Deployment best practices |
| Topic 3: Installation and Initial Configuration | - Core platform deployment - Cluster installation and configuration - Avaya Control Manager integration - Certificates and security setup |
| Topic 4: Avaya Oceana Solution Architecture | - Component interfaces and interactions - Avaya Breeze platform integration - Avaya Oceana core components - Workspaces architecture |
| Topic 5: Administration and Maintenance | - Database and datastore management - Backup and restore procedures - Routine operational tasks - System monitoring |
| Topic 6: Omnichannel Solution Integration | - SMS channel integration - Email channel integration - Web Chat integration - Social media and chatbot integration - Voice channel integration |
Avaya Oceana® Solution Integration Sample Questions:
1. Which process is followed to write the service profile rules to allow traffic flow from ONAs?
A) Gray listing
B) White listing
C) Rule listing
D) Black listing
2. When you see the link state does not contain the link Information in the Avaya Surge™ Application Network topology view, which corrective action will you take?
A) Apply service profiles and connect the ONA to the switch.
B) Apply Flow Rules and discover the ONA.
C) Apply the service template and restart the IoT Controller.
D) Apply service profiles and restart the ONA.
3. What is an advantage of implementing High Availability architecture in an Avaya Surge™ IoT solution?
A) It detecting network failures.
B) It is a centralized network architecture.
C) Devices recover quickly from a failure.
D) It eliminates single points of failure.
4. Which two localization supports have been given to the Avaya Surge™ Application user interface?
(Choose two.)
A) Spanish
B) Chinese
C) French
D) German
5. Which two key challenges need to be addressed In healthcare networks with emerging IoT solutions? (Choose two.)
A) Bandwidth utilization of IoT devices
B) Regulatory landscape Is extensive
C) Increasing expectations on the patient experience
D) Overall IoT solution cost
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B,D | Question # 5 Answer: A,B |
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