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Updated: May 26, 2026
No. of Questions: 70 Questions & Answers with Testing Engine
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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?
A) The AFS clientis not compatible with ACCCM.
B) It is required unless the AES server is co-resident on the ACCCM server.
C) The ACCCM contains the AES client functionality.
D) An AES Client is required on the ACCCM server.
2. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)
A) VMwareESXI3.x, vSphere
B) CoWare, Xen
C) Virtual Server 2008, vSphere
D) FSXI 3x, Virtual Server 2005 R2
E) Xen, Hyper-V
3. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?
A) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
B) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
C) Verify that the ACCCM applicationis set to use Windows authentication in IIS.
D) Verify that the user has permission to accessACCCM.
4. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)
A) Active Directory Synchronization Service
B) Sync Service
C) Provisioning Service
D) Licensing Service
E) Functional Service
F) Importer Service
5. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?
A) .NETFramework4.0
B) SQLServer2008 R2Express
C) Microsoft MVC
D) Microsoft Silverlight3.0
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C | Question # 3 Answer: A | Question # 4 Answer: B,C,D | Question # 5 Answer: B |
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