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Updated: Sep 15, 2026

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Oracle 1Z1-456 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Fusion Customer Relationship Management 11g Sales Essentials
Exam Number:1Z0-456
Available Languages:English
Real Exam Qty:55-60
Related Certifications:Oracle Sales Cloud Certifications
Oracle Fusion Customer Relationship Management Certifications
Exam Format:Multiple Choice, Multiple Response
Exam Duration:90 minutes
Certificate Validity Period:Oracle certifications of this generation typically do not expire
Exam Price:USD $245
Passing Score:64%
Sample Questions:Oracle 1Z1-456 Sample Questions
Exam Way:Computer-based exam delivered via Pearson VUE test centers or online proctored exam
Pre Condition:Recommended knowledge of CRM concepts and basic understanding of Oracle Fusion applications
Official Syllabus URL:https://education.oracle.com/

Oracle 1Z1-456 Exam Syllabus Topics:

SectionObjectives
Sales Forecasting and Reporting- Reports and analytics
  • 1. Standard sales reports
    • 2. Performance dashboards
      - Forecasting methods
      • 1. Quota and target management
        • 2. Pipeline forecasting
          Accounts and Contacts Management- Data quality and duplication management
          • 1. Data enrichment and validation
            • 2. Duplicate prevention strategies
              - Customer data management
              • 1. Account creation and hierarchy
                • 2. Contact relationship management
                  Oracle Fusion CRM Fundamentals- CRM concepts and Oracle Fusion CRM overview
                  • 1. Fusion CRM architecture overview
                    • 2. Customer relationship management principles
                      - Navigation and user interface
                      • 1. Personalization and user preferences
                        • 2. Sales dashboard and workspace navigation
                          Sales Process Management- Opportunity management
                          • 1. Forecasting and pipeline management
                            • 2. Opportunity lifecycle and stages
                              - Lead management
                              • 1. Lead creation and qualification
                                • 2. Lead conversion processes
                                  Application Administration and Setup- Security and roles
                                  • 1. User roles and permissions
                                    • 2. Access control configuration
                                      - System configuration
                                      • 1. Sales application setup
                                        • 2. Business process configuration

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          Question #1

                                          Identify the true statement regarding revenue line Items and forecasts.

                                          • A. A revenue lineitem with no sales credits is visible across multiple forecasts.
                                          • B. A revenue line item's distant close date is not used to determine the future forecast schedule.
                                          • C. Every revenue line item is visible under multiple forecasts.
                                          • D. a revenue line item with multiple sales credits is visible across multiple forecasts
                                          • E. Revenue line items cannot be associated with forecasts.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: D  🗳️

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                                          Question #2

                                          While reviewing the legacy data that was exported into a flat file, you realize that there is a certain field that contains irrelevant data. Which method describes how the field is handled during the import process?

                                          • A. Click the Delete icon for the field when you create the mapping.
                                          • B. Select the ignore check box next to the field when you create the mapping.
                                          • C. Open the flat file in a text editor, and manually delete the data in each row for the appropriate field.
                                          • D. Enter a constant value for the field during the import process.
                                          • E. Create the custom field in Fusion and map the data to the field, but do not display the field in the GUI.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B  🗳️

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                                          Question #3

                                          Select the three statements that describe the use of sales methodology in opportunity management.

                                          • A. Sales methodologies consist of one or more sales stages.
                                          • B. Sales methodologiesbest describe an organization's sales process
                                          • C. Selection of sales methodology is mandatory for every opportunity.
                                          • D. Sales methodologies include sales stages; each sales stage can be tied to a range of win probability and status.
                                          • E. Selection of sales methodology is optional for an opportunity.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,D  🗳️

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                                          Question #4

                                          What are the three territory definition dimensions that are maintained in the customer classification module?

                                          • A. Geography
                                          • B. Account
                                          • C. Organization Type
                                          • D. Industry
                                          • E. Auxiliary 1, 2, 3
                                          Reveal Solution  Discussion  0

                                          Correct Answer: C,D,E  🗳️

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                                          Question #5

                                          Identify three lookup types that are required to manage Oracle Fusion Sales Lead Management?

                                          • A. Manage Resources
                                          • B. Manage Resource Groups
                                          • C. Manage Time frames
                                          • D. Manage Ranks
                                          • E. Manage Lead Status
                                          Reveal Solution  Discussion  0

                                          Correct Answer: C,D,E  🗳️

                                          Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).

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