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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

A) Important details should be tracked at the opportunity line level.
B) Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
C) Forecast category names can be customized by submitting a Salesforce Support case.
D) If the sales user has many territories assigned to them, it can impact the performance of the forecast.

2. Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back- office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce.
The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*

A) SOR for Opportunities and SOR for Orders
B) System of record (SOP.) for Opportunities and System of Engagement for Orders
C) System of Engagement for Opportunities and SOR for Orders
D) SOR for Opportunities and System of Intelligence for Orders

3. Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

A) Assess the level of data quality and test new features with a pilot before enabling for all users.
B) Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
C) Assess the level of data quality and test new features with a subset of users in production before enabling all users.
D) Assess the level of technical debt and test new featuresin a sandbox before enabling in production.

4. Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A) Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
B) Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
C) Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
D) Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.

5. During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

A) Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
B) Suggest that the executive team tie performance metrics to Salesforce usage.
C) Create recurring office hours for end usersto call in to speak directly with the Solution Architect.
D) Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.

Solutions: