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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A) Review the Webex Contact Center Analyzer that checks the call logs.
B) Check the SIP trunk status on the customer's Session Border Controller.
C) Review the Webex Contact Center Queues configuration.
D) Verify that the Webex Contact Center channels are associated.

2. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Add Participant node
B) Create Conversation node
C) Queue Task node
D) Screen Pop node

3. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?

A) Review the Webex Contact Center Flows configuration.
B) Review the Webex Contact Center Analyzer that checks the call logs.
C) Review the Webex Contact Center Queues configuration.
D) Verify that the Webex Contact Center channels are associated.

4. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A)

B)

C)

D)

5. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

A) Browser certificate pinning
B) Dial plan and outbound ANI policies
C) Queue overflow thresholds
D) Desktop JSON restrictions

Solutions: