Prepare with Salesforce : FS-Con-101 exam braindumps as your best preparation materials
Updated: Oct 12, 2026
No. of Questions: 125 Questions & Answers with Testing Engine
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Salesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Consultant |
| Exam Number: | FS-CON-101 |
| Related Certifications: | Salesforce Certified Service Cloud Consultant Salesforce Certified Administrator |
| Available Languages: | Spanish, French, English, Portuguese (Brazil), German, Japanese |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | Not publicly disclosed (scaled scoring system used by Salesforce) |
| Certificate Validity Period: | Maintained via Salesforce release maintenance exams (no fixed expiration) |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 200 (retake: USD 100) |
| Recommended Training: | Service Cloud and Field Service Training Modules Salesforce Field Service Trailhead Learning Paths |
| Exam Registration: | Salesforce Certification Registration (Webassessor) Official Salesforce Credential Page |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online proctored or onsite testing via Kryterion Webassessor |
| Pre Condition: | No mandatory prerequisites; recommended knowledge of Salesforce Service Cloud and basic Salesforce Administration. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/fieldserviceconsultant |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Scheduling and Dispatch | - Scheduling optimization
|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Configuration and Implementation | - Field Service setup and configuration
|
| Work Order Management | - Work order creation and lifecycle
|
| Field Service Fundamentals | - Field service business processes and use cases
|
| Reporting and Optimization | - Analytics and performance tracking
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
When customers call in for support at AW Computing, a case is always created. If the Issue cannot be solved without dispatching a technician, a work order is created from The case. Milestones are currently being used on cases, and support operations would Like to extend the use of milestones to the work orders. To meet this requirement, the System administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no Milestones listed when viewing the record.
How should this issue be resolved?
- A. Add work order milestones after the case milestones to the entitlement process.
- B. Create a separate entitlement process associated to the work order object.
- C. Ensure the work order entitlement is related to the same process as the case entitlement.
- D. Make sure the case entitlement record is being shared with the service resource.
Correct Answer: B 🗳️
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Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?
- A. Set up Skill Requirements, Define Work Types, Set up Routing Rules
- B. Set up Service Locations, Set up Location Skills, Define Work Types
- C. Define Work Types, Define Work Order Status, Set up Resource Skills
- D. Define Skills, Set up Skill Requirements, Set up Resource Skills
Correct Answer: D 🗳️
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Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized Skills to complete the work at the same time. How should a Consultant implement this requirement?
- A. Create a single Service Appointment.
- B. Create a crew with two Technicians.
- C. Create a work rule with two required skills.
- D. Create two Service Crews.
Correct Answer: B 🗳️
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Approximately 70% of Universal Containers's site visits are inspections and quotationSessions that take roughly the same amount of time and set of resource skills to Complete.
What should a Consultant recommend to streamline the creation of these Work Orders?
- A. Create a standard set of Work Order Line Items.
- B. Create a child Work Order for each similar site visit.
- C. Create Work Types for use on Work Orders.
- D. Create a work flow to clone the Work Order.
Correct Answer: C 🗳️
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Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided Services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2. How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- B. Assign Contractor 1 as a Preferred Resource.
- C. Assign Contractor 2 as an Excluded Resource.
- D. Assign Contractor 1 and 2 different capacities for repair work.
Correct Answer: A 🗳️
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