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Updated: Aug 03, 2026
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Avaya 33160X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Workforce Engagement Support Certified Exam 33160X |
| Exam Number: | 33160X |
| Available Languages: | English |
| Sample Questions: | Avaya 33160X Sample Questions |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Recording and Quality Management | - Call recording configuration and management
|
| Avaya Workforce Engagement Overview | - Core concepts of Workforce Engagement (WEM) solutions
|
| Workforce Optimization and Analytics | - Reporting and analytics
|
| Administration and Support | - System administration tasks
|
Avaya Workforce Engagement Support Certified Sample Questions:
1. Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)
A) It monitors the call buffer to ensure that there is enough free space to.
B) It removes all the data associated with a recording file when necessary.
C) It is used to define and configure disk partitions used for storing.
D) It deletes the oldest recordings from the drive to make free space for the new recordings
2. Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?
A) The SR validator compares the current installation and configuration to the requeriment file for that server
B) All server validation information is maintained on a separate logging server
C) The server group and server type are automatically detected by the SR Validator
D) The SR validator attempts to fix any issues it finds
3. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
A) Coaching
B) eLearning
C) Interactions
D) Wfm
4. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?
A) Phone
B) Quality
C) CMS
D) Dialer
5. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?
A) The installer log
B) The alarm status
C) The Audit viewer
D) The user log
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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